Privacy Policy.
We are committed to protecting and respecting your privacy. This policy explains how WDA Willow collects, uses, discloses and safeguards your personal information when you visit our website or purchase our products and services.
Your privacy. Our responsibility.
WDA Willow (‘we’, ‘our’, ‘us’) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at wdawillow.co.uk or purchase our products and services.
WDA Willow is a company registered in England and Wales (Registration No: 15662324), with its registered address at Unit 3B Mentley Farm, Mentley Lane West, Great Munden, Ware, Hertfordshire, SG11 1TW, United Kingdom.
Please read this policy carefully. By using our website or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use our website.
Information We Collect.
We may collect and process the following personal information about you:
Information You Provide Directly
- Full name and contact details (email address, phone number)
- Billing and delivery address
- Payment information (processed securely via third-party payment providers — we do not store card details)
- Order details and preferences (e.g. custom bat specifications)
- Messages or enquiries submitted through our contact form or email
Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on site, and referring URLs
- Device type and operating system
- Cookie data
Information from Third Parties
- Information from payment processors (e.g. transaction status)
- Information from Google Analytics or similar analytics services
How We Use Your Information.
We use your personal information for the following purposes:
- To process and fulfil your orders, including custom bat manufacturing requests
- To communicate with you about your order, enquiry, or complaint
- To send order confirmations, shipping updates, and invoices
- To improve our website, products, and services
- To comply with legal and regulatory obligations
- To detect and prevent fraud or misuse of our website
- To send marketing communications, where you have given consent (you may opt out at any time)
Legal Basis for Processing.
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
To fulfil your order or respond to a pre-contractual enquiry.
To comply with applicable laws, including tax and accounting regulations.
To improve our services, prevent fraud, and operate our business effectively.
For marketing communications and non-essential cookies, where applicable.
Sharing Your Information.
We do not sell, rent, or trade your personal information. We may share your data with the following trusted parties only to the extent necessary:
- Payment processors (e.g. Stripe, PayPal) to handle secure transactions
- Courier and logistics partners to deliver your order
- IT service providers who support our website and systems
- Legal and regulatory authorities where required by law
All third parties are required to handle your data securely and in accordance with applicable data protection law.
Data Retention.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. In general:
- Order and transaction records are retained for a minimum of 6 years in accordance with HMRC requirements
- Customer enquiry records are retained for up to 2 years
- Marketing consent records are retained until you withdraw consent
When your data is no longer required, it is securely deleted or anonymised.
Your Rights Under UK GDPR.
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where there is no lawful reason to retain it.
Request that we limit how we use your data.
Request your data in a structured, commonly used format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent for marketing or non-essential cookies at any time.
Cookies.
Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files placed on your device.
You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality. For full details, please refer to our separate Cookie Policy.
Data Security.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
- SSL encryption on our website
- Restricted access to personal data
- Regular security reviews
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised use of your account.
International Data Transfers.
If we transfer your personal data outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses or transfers to countries with an adequacy decision.
Third-Party Links.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.
We recommend reviewing the privacy policy of any third-party site you visit.
Children's Privacy.
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a revised ‘Last Updated’ date. We encourage you to review this policy periodically.
Questions about your privacy?
Unit 3B Mentley Farm,
Mentley Lane West,
Great Munden, Ware,
Hertfordshire, SG11 1TW
United Kingdom
15662324
